LGI – A Leader in Logistics & Transportation

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Name of Logistics Company, e.g., LGI

Windows UWP Application for Enhanced Client Services

Client: LGI – A Leader in Logistics & Transportation

Backend & Frontend Development

Expertise:

Tech Stack:

Offline Functionality

Customer Feedback Integration

.NET Framework

UWP

XAML

SQLite

The client is a prominent operator of petrol stations seeking to elevate their customer service quality through digital innovation. To improve day-to-day interactions with customers and provide a streamlined way to handle feedback, promotions, and maintenance requests, the client needed a comprehensive tablet-based application for operators.

About the Client:

OmegaLab partnered with the client to develop a Windows UWP application, designed to facilitate enhanced communication and service at petrol stations. The application includes multiple modules for sharing promotional content, collecting customer feedback, and managing repair and maintenance requests efficiently.

Project Overview

Streamlined Customer Communication: Provide petrol station operators with a platform to share news, promotions, and product offerings quickly and effectively, ensuring a better-informed customer base.
Feedback Collection & Trends Monitoring: Incorporate functionality for running surveys and gathering customer feedback to track satisfaction and identify potential service improvements.
Efficient Maintenance & Repair Management: Implement a system for creating and tracking tickets related to maintenance and repair work, with real-time status updates and offline availability.
Offline Access & Usability: Design the app to ensure all key functions are available offline, supporting uninterrupted operation regardless of network connectivity.

Challenges & Objectives

Solution Implementation

Customer-Centric Interface with UWP & .NET Framework

Developed a user-friendly tablet application with three core modules—news and promotions, customer feedback collection, and maintenance ticketing.

Effective Feedback & Survey System

Integrated tools for creating and tracking customer surveys, allowing operators to gather insights and respond quickly to service needs and market trends.

Maintenance Ticket Tracking

Built a ticketing system for repair and maintenance requests, with easy-to-understand status indicators like “worker assigned” or “work finished,” ensuring smooth workflow and timely service.

Offline Functionality & Data Management

Leveraged SQLite for local data storage, ensuring the app remains fully operational without network access, allowing operators to perform tasks seamlessly.

Enhanced Customer Interaction & Experience: The application enabled operators to effectively communicate promotions and services to customers, enhancing overall service quality and satisfaction.
Improved Maintenance Workflow: The repair ticketing system streamlined maintenance operations, ensuring quick response times and minimizing service interruptions.
Real-Time Feedback & Adaptation: Surveys and feedback tools provided actionable insights, helping the client to adapt quickly to customer needs and preferences.
Increased Operational Efficiency: The ability to function offline improved operator performance and ensured continuous service, regardless of connectivity issues.

Outcomes & Business Impact

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