Online Gambling:
Know Your Player
Know Your Player
Online gambling has received a massive boost during this year thanks to the effects of the global pandemic situation. More people have been forced to stay at home, and have taken to online gambling to provide thrill and interest that they may feel they lack as a result of not being able to go out.
If you're an online gambling operator, you have probably experienced an influx of players in 2020. And now that we're sliding into winter, and people will be more tempted to stay indoors over the coming months, the chance of another surge is highly possible.
To make sure that you can capture and retain as many paying customers as possible, it is vitally important that you know your players and provide tailor-made experiences to fully engage them in your games and keep them coming back again and again. This can include a multitude of things, including knowing general profiles of your players, their habits, and what they are looking for in their online games. If you can understand these factors, you will be able to grow your customer base with ease.
The rise of women gamblers across Europe
When you think of who gamblers are, you might think that they are mostly men. However, the number of female gamblers has been rising steadily over the past couple of decades, mainly with the switch to online gambling making exciting gambling experiences much more accessible for people of all genders. In general, women tend to have less free time on their hands, so being able to enjoy games at home or on-the-go rather than in casinos has resulted in a major boost for women players.
According to customer research agency Optimove, Sweden has the highest percentage of female iGamers with 32% of all online gambling players being women. This is followed closely by the United Kingdom with 30% of online gamers being women, Italy with 21%, Germany with 20% and Spain at 18%.
Key factors to knowing your players
Knowing gender differences between your players will help you to formulate a better business strategy and successfully engage more players. Below you will find some of the key areas to understand if you are to leverage key metrics for your gambling customer base:
Age
As gambling becomes more and more digital, the average age of gamblers is becoming lower as online gambling platforms become more accessible to tech-savvy young adults. People aged within the Millennial and Gen Z generations form a big part of the online gambling market, and so your online gambling platforms should cater for increasingly younger audiences. In the UK in 2020, 16.9% of 16-24 year olds gamble, meanwhile 23.5% of 25-34 year olds do, according to statistics provider Statista.
When looking at the difference between men and women, the average age for a man starting gambling is 20 years and 3 months, whereas for women the average age to start gambling is 34 years and 1 month. Clearly, women are starting gambling later on, and so if you want to attract women to your platform as first-time players, your marketing activities will need to cater for a slightly more mature audience in terms of the channels you use and the way you speak to potential customers.
Time spent gambling
Across Europe, customers in countries that are members for the EGBA (European Gambling & Betting Association) place a stake or bet on average every 17 days.
Delving a little deeper, it is clear that the average times that online gamblers spend playing single sessions vary from country to country. In Poland, according to a 2019 survey from Statista, 28.6% of online gambling sessions were 15 minutes or below, meanwhile 34.7% of sessions were between 15 minutes and half an hour. Alternatively, in a 2017 study published in the Irish journal of psychological medicine, participants were found to have spent 2.8 hours on average per gambling session, with female participants spending more time on average - 3.4 hours - than male participants.
Given the variation in session times, for online gambling operators it is essential to conduct thorough, country-specific research in the markets they are targeting, to know what the average session time is in these countries
When looking at the cumulative amount of time spent by men and women on online gambling sites, Live Roulette have suggested that male players spend a total of 14 months throughout their lifetime, meanwhile women spend 21 months - 50% more than men.
Online gambling spend
In Europe, the average deposit amount for women is around €38.76, whereas men deposit about €54.14 according to Optimove. However, even though women tend to deposit less, they also tend to deposit more frequently (approximately 32 times a year, compared to men who deposit about 19 times a year). This means that women actually end up spending more money on online gambling annually on average. The below graph demonstrates these numbers.
To make sure that you can capture and retain as many paying customers as possible, it is vitally important that you know your players and provide tailor-made experiences to fully engage them in your games and keep them coming back again and again. This can include a multitude of things, including knowing general profiles of your players, their habits, and what they are looking for in their online games. If you can understand these factors, you will be able to grow your customer base with ease.
The rise of women gamblers across Europe
When you think of who gamblers are, you might think that they are mostly men. However, the number of female gamblers has been rising steadily over the past couple of decades, mainly with the switch to online gambling making exciting gambling experiences much more accessible for people of all genders. In general, women tend to have less free time on their hands, so being able to enjoy games at home or on-the-go rather than in casinos has resulted in a major boost for women players.
According to customer research agency Optimove, Sweden has the highest percentage of female iGamers with 32% of all online gambling players being women. This is followed closely by the United Kingdom with 30% of online gamers being women, Italy with 21%, Germany with 20% and Spain at 18%.
Key factors to knowing your players
Knowing gender differences between your players will help you to formulate a better business strategy and successfully engage more players. Below you will find some of the key areas to understand if you are to leverage key metrics for your gambling customer base:
Age
As gambling becomes more and more digital, the average age of gamblers is becoming lower as online gambling platforms become more accessible to tech-savvy young adults. People aged within the Millennial and Gen Z generations form a big part of the online gambling market, and so your online gambling platforms should cater for increasingly younger audiences. In the UK in 2020, 16.9% of 16-24 year olds gamble, meanwhile 23.5% of 25-34 year olds do, according to statistics provider Statista.
When looking at the difference between men and women, the average age for a man starting gambling is 20 years and 3 months, whereas for women the average age to start gambling is 34 years and 1 month. Clearly, women are starting gambling later on, and so if you want to attract women to your platform as first-time players, your marketing activities will need to cater for a slightly more mature audience in terms of the channels you use and the way you speak to potential customers.
Time spent gambling
Across Europe, customers in countries that are members for the EGBA (European Gambling & Betting Association) place a stake or bet on average every 17 days.
Delving a little deeper, it is clear that the average times that online gamblers spend playing single sessions vary from country to country. In Poland, according to a 2019 survey from Statista, 28.6% of online gambling sessions were 15 minutes or below, meanwhile 34.7% of sessions were between 15 minutes and half an hour. Alternatively, in a 2017 study published in the Irish journal of psychological medicine, participants were found to have spent 2.8 hours on average per gambling session, with female participants spending more time on average - 3.4 hours - than male participants.
Given the variation in session times, for online gambling operators it is essential to conduct thorough, country-specific research in the markets they are targeting, to know what the average session time is in these countries
When looking at the cumulative amount of time spent by men and women on online gambling sites, Live Roulette have suggested that male players spend a total of 14 months throughout their lifetime, meanwhile women spend 21 months - 50% more than men.
Online gambling spend
In Europe, the average deposit amount for women is around €38.76, whereas men deposit about €54.14 according to Optimove. However, even though women tend to deposit less, they also tend to deposit more frequently (approximately 32 times a year, compared to men who deposit about 19 times a year). This means that women actually end up spending more money on online gambling annually on average. The below graph demonstrates these numbers.
Another interesting stat, according to Live Roulette, is that in the United Kingdom men lose £3,709.44 a year gambling, while women lose £2,659.92 a year gambling.
Looking at habits of spending very large and very small amounts while gambling online, a UK Gambling Commission report in 2018 indicated that twice as many men spend upwards of £500 per week than women, and that more women were more likely to spend in the lowest weekly spending bracket, £1 - £10. These stats suggest that women gamblers are much more cautious than men in terms of playing with high stakes.
Types of game
In general, women are more likely to choose low-risk games that are purely based on luck when they enter an online gambling platform, according to Female First. In contrast, men are more drawn to strategy games where they can try to use tactics in order to increase the odds in their favour.
In addition, women prefer to gamble solo, whereas men tend to prefer competition with others. Another difference is that females prefer small, fixed bets, while men are more comfortable with wagers that aren't predetermined, so that there are higher levels of risk and potentially greater wins.
By analysing and understanding these preferences, we can more clearly see why men and women choose the games that they do. Women, in general, play more online bingo, slot machines, raffles, and lotteries. Men overwhelmingly prefer sports betting, horse racing, poker, or casino table games.
Types of device
The type of device used for online gambling has been changing drastically over the past decade as smartphones have become ubiquitous. Now, gamblers can place bets or play games anytime, anywhere thanks to the fact that nobody is rarely without their smartphone at any point during the day!
If we delve into the differences between men and women, we can see that women like using their mobile devices even more than men do. According to the UK Gambling Commission, 59% of female gamblers use a mobile device, which is greater than the rate of men using them, which stands at 52%.
In Sweden, where online gambling figures for women are at the highest in Europe, a third of all Swedes gamble on their phones, and 62% of all mobile players are women. This shows that Sweden is leading the way for women's uptake of mobile gambling in Europe.
Payment methods
According to iGaming Business, alternative payments now make up 51% of all iGaming purchases worldwide. Although 33% of gamers consider credit and debit card transactions to be the most convenient payment method, 34% have now decided to make the switch to e-wallets for a smoother checkout process.
From a European standpoint, players from the United Kingdom and France tend to place their trust firmly in credit and debit card security, and therefore prefer to make payments within games using this payment method. Elsewhere, Dutch players typically choose to use iDeal, which is a very popular direct debit payment system used on eCommerce sites in the Netherlands.
Alternative payment methods are truly changing the game across online gambling by adding new levels of local convenience, transaction speed and anti-fraud security, and they are growing in popularity and developing quickly. Alternative payments now hold more than half of the iGaming market share.
Looking at habits of spending very large and very small amounts while gambling online, a UK Gambling Commission report in 2018 indicated that twice as many men spend upwards of £500 per week than women, and that more women were more likely to spend in the lowest weekly spending bracket, £1 - £10. These stats suggest that women gamblers are much more cautious than men in terms of playing with high stakes.
Types of game
In general, women are more likely to choose low-risk games that are purely based on luck when they enter an online gambling platform, according to Female First. In contrast, men are more drawn to strategy games where they can try to use tactics in order to increase the odds in their favour.
In addition, women prefer to gamble solo, whereas men tend to prefer competition with others. Another difference is that females prefer small, fixed bets, while men are more comfortable with wagers that aren't predetermined, so that there are higher levels of risk and potentially greater wins.
By analysing and understanding these preferences, we can more clearly see why men and women choose the games that they do. Women, in general, play more online bingo, slot machines, raffles, and lotteries. Men overwhelmingly prefer sports betting, horse racing, poker, or casino table games.
Types of device
The type of device used for online gambling has been changing drastically over the past decade as smartphones have become ubiquitous. Now, gamblers can place bets or play games anytime, anywhere thanks to the fact that nobody is rarely without their smartphone at any point during the day!
If we delve into the differences between men and women, we can see that women like using their mobile devices even more than men do. According to the UK Gambling Commission, 59% of female gamblers use a mobile device, which is greater than the rate of men using them, which stands at 52%.
In Sweden, where online gambling figures for women are at the highest in Europe, a third of all Swedes gamble on their phones, and 62% of all mobile players are women. This shows that Sweden is leading the way for women's uptake of mobile gambling in Europe.
Payment methods
According to iGaming Business, alternative payments now make up 51% of all iGaming purchases worldwide. Although 33% of gamers consider credit and debit card transactions to be the most convenient payment method, 34% have now decided to make the switch to e-wallets for a smoother checkout process.
From a European standpoint, players from the United Kingdom and France tend to place their trust firmly in credit and debit card security, and therefore prefer to make payments within games using this payment method. Elsewhere, Dutch players typically choose to use iDeal, which is a very popular direct debit payment system used on eCommerce sites in the Netherlands.
Alternative payment methods are truly changing the game across online gambling by adding new levels of local convenience, transaction speed and anti-fraud security, and they are growing in popularity and developing quickly. Alternative payments now hold more than half of the iGaming market share.
Main complaints
about online gaming
Knowing what the main grievances are for players about online gambling platforms can help operators to avoid these wherever possible, and keep their players happy. According to the 2018 UK Gambling Commission industry report, men are twice as likely to make a complaint as women, with 10% of all male players having complained to their online gambling provider in the past, compared to women, amongst whom the figure is just 5%.
The chart below from the UK Gambling Commission shows this:
about online gaming
Knowing what the main grievances are for players about online gambling platforms can help operators to avoid these wherever possible, and keep their players happy. According to the 2018 UK Gambling Commission industry report, men are twice as likely to make a complaint as women, with 10% of all male players having complained to their online gambling provider in the past, compared to women, amongst whom the figure is just 5%.
The chart below from the UK Gambling Commission shows this:
Complaints tend to be lodged more amongst younger gamers - in the 18-24 age group, 13% have made a complaint in the past, meanwhile 1%4 of 25-34 year olds have. This indicates that younger gamers have higher quality expectations of their online gambling platforms when compared to older players, and are more prepared to take decisive action by complaining. The trend for millennials demanding high levels of customer service and taking action when these levels are not met clearly extends into the iGaming sphere.
In terms of the type of complaints made, the same UK Gambling Commission report indicated that the two most common problems that players had were to do with money. Non-payment of winnings and the inability to withdraw funds were found to be the most frequently made complaints, at 17% and 15% respectively out of the total number made.
Two other significant areas of complaint were misleading promotions, at 14%, and incorrect bet settlement, at 13%, which again indicated the high importance that players place on the seamless movement of money when they use online gambling platforms.
The chart below shows the top 9 complaints from the report:
In terms of the type of complaints made, the same UK Gambling Commission report indicated that the two most common problems that players had were to do with money. Non-payment of winnings and the inability to withdraw funds were found to be the most frequently made complaints, at 17% and 15% respectively out of the total number made.
Two other significant areas of complaint were misleading promotions, at 14%, and incorrect bet settlement, at 13%, which again indicated the high importance that players place on the seamless movement of money when they use online gambling platforms.
The chart below shows the top 9 complaints from the report:
Conclusion
Much like in any other industry, it is becoming increasingly clear for online gambling companies that they need to pay close attention to who their customers are, and what they want out of their gaming experience, in order to become successful and enjoy large profits. Keeping up with industry trends, analysing and reacting to market data, and choosing experienced and savvy outsourced services will help you to take large strides towards making this happen.
As you can see from the data and arguments above, preferences within the online gambling world are shifting towards younger audiences, who are more technically literate and are more willing to spend increasing amounts of money on their online gambling experiences. Players now want to access games on-the-go via mobile devices, they want fast alternative payment methods, and they want money to move seamlessly from their bank account to their iGaming account with no friction points.
Above all else though, they want fair and exciting experiences that replicate the thrill of a casino or sports arena, but which comes with the flexibility of being able to play anywhere, anytime.
To make sure that they can achieve these standards, iGaming companies need to make sure that, as a top priority, they have the right team behind their platform powering it and keeping it running smoothly for customers. This will help to avoid the many grievances that players of online games have, and ensure a much more enjoyable experience.
On the other side of the coin, operators need to give their players fast and succinct access to help and support services to deal with any UX or payment issues that they might have. This will keep the players happy and keep them coming back to the games to chase thrills again and again.
Sources:
https://www.femalefirst.co.uk/womens-issues/gender-gambling-2015-male-dominance-880797.html#:~:text=Women%20start%20gambling%20much%20later,a%20difference%20of%20fourteen%20years!
https://www.gamblingcommission.gov.uk/PDF/survey-data/Gambling-participation-in-2018-behaviour-awareness-and-attitudes.pdf
https://visual.ly/community/Infographics/gaming/men-vs-women-online-gambling-statistics
https://bovegas.com/blog/casino-wiki/difference-between-female-and-male-gamblers/
https://www.888.com/blog/surprising-differences-in-gambling-habits-between-men-and-women/
https://www.femalefirst.co.uk/features/differences-between-men-women-gambling-1200958.html
https://www.legitgamblingsites.com/blog/do-online-gambling-sites-cater-to-men-over-women/
https://www.igamingbusiness.com/review-video-gaming-payment-preferences
https://www.statista.com/statistics/543361/online-gambling-participation-united-kingdom-uk/
https://www.egba.eu/uploads/2018/11/EGBA-Industry-Key-Figures-2017-1.pdf
https://www.statista.com/statistics/1125245/average-time-spent-on-an-online-gambling-session-in-poland/
https://www.researchgate.net/publication/321108947_A_national_survey_of_online_gambling_behaviours/link/5b6c270fa6fdcc87df700c99/download
Much like in any other industry, it is becoming increasingly clear for online gambling companies that they need to pay close attention to who their customers are, and what they want out of their gaming experience, in order to become successful and enjoy large profits. Keeping up with industry trends, analysing and reacting to market data, and choosing experienced and savvy outsourced services will help you to take large strides towards making this happen.
As you can see from the data and arguments above, preferences within the online gambling world are shifting towards younger audiences, who are more technically literate and are more willing to spend increasing amounts of money on their online gambling experiences. Players now want to access games on-the-go via mobile devices, they want fast alternative payment methods, and they want money to move seamlessly from their bank account to their iGaming account with no friction points.
Above all else though, they want fair and exciting experiences that replicate the thrill of a casino or sports arena, but which comes with the flexibility of being able to play anywhere, anytime.
To make sure that they can achieve these standards, iGaming companies need to make sure that, as a top priority, they have the right team behind their platform powering it and keeping it running smoothly for customers. This will help to avoid the many grievances that players of online games have, and ensure a much more enjoyable experience.
On the other side of the coin, operators need to give their players fast and succinct access to help and support services to deal with any UX or payment issues that they might have. This will keep the players happy and keep them coming back to the games to chase thrills again and again.
Sources:
https://www.femalefirst.co.uk/womens-issues/gender-gambling-2015-male-dominance-880797.html#:~:text=Women%20start%20gambling%20much%20later,a%20difference%20of%20fourteen%20years!
https://www.gamblingcommission.gov.uk/PDF/survey-data/Gambling-participation-in-2018-behaviour-awareness-and-attitudes.pdf
https://visual.ly/community/Infographics/gaming/men-vs-women-online-gambling-statistics
https://bovegas.com/blog/casino-wiki/difference-between-female-and-male-gamblers/
https://www.888.com/blog/surprising-differences-in-gambling-habits-between-men-and-women/
https://www.femalefirst.co.uk/features/differences-between-men-women-gambling-1200958.html
https://www.legitgamblingsites.com/blog/do-online-gambling-sites-cater-to-men-over-women/
https://www.igamingbusiness.com/review-video-gaming-payment-preferences
https://www.statista.com/statistics/543361/online-gambling-participation-united-kingdom-uk/
https://www.egba.eu/uploads/2018/11/EGBA-Industry-Key-Figures-2017-1.pdf
https://www.statista.com/statistics/1125245/average-time-spent-on-an-online-gambling-session-in-poland/
https://www.researchgate.net/publication/321108947_A_national_survey_of_online_gambling_behaviours/link/5b6c270fa6fdcc87df700c99/download
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- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Proof of identity such as photocopy of a government ID.
- Payment information such as credit card details, bank details, etc.
- Geolocation data such as latitude and longitude.
- Information about other individuals such as your family members, friends, etc.
- Any other materials you willingly submit to us such as articles, images, feedback, etc.
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources. Any of the information we collect from you may be used for the following purposes:
- Fulfill and manage orders
- Deliver products or services
- Improve products and services
- Send administrative information
- Send marketing and promotional communications
- Respond to inquiries and offer support
- Request user feedback
- Improve user experience
- Post customer testimonials
- Deliver targeted advertising
- Administer prize draws and competitions
- Enforce terms and conditions and policies
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Billing and payments
We use third party payment processors to assist us in processing your payment information securely. Such third party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may contract with other companies and share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
The right to object to processing
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.
Data protection rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Red Lab LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
- You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
- You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the Personal Information you believe is incomplete.
- You have the right to request the erase your Personal Information under certain conditions of this Policy.
- You have the right to object to our processing of your Personal Information.
- You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we may store it but will not process it further.
- You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- You also have the right to withdraw your consent at any time where Red Lab LLC relied on your consent to process your Personal Information.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
California privacy rights
In addition to the rights as explained in this Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.
How to exercise these rights
Any requests to exercise your rights can be directed to Red Lab LLC through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us. You must also be at least 16 years of age to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Cookies
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
Advertisements
We may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might place cookies and otherwise track user behavior.
Affiliates
We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Policy.
Email marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@redlab.dev
This document was last updated on July 28, 2020
Automatic collection of information
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill any online forms on the Website. When required, this information may include the following:
- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Proof of identity such as photocopy of a government ID.
- Payment information such as credit card details, bank details, etc.
- Geolocation data such as latitude and longitude.
- Information about other individuals such as your family members, friends, etc.
- Any other materials you willingly submit to us such as articles, images, feedback, etc.
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources. Any of the information we collect from you may be used for the following purposes:
- Fulfill and manage orders
- Deliver products or services
- Improve products and services
- Send administrative information
- Send marketing and promotional communications
- Respond to inquiries and offer support
- Request user feedback
- Improve user experience
- Post customer testimonials
- Deliver targeted advertising
- Administer prize draws and competitions
- Enforce terms and conditions and policies
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Billing and payments
We use third party payment processors to assist us in processing your payment information securely. Such third party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may contract with other companies and share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
The right to object to processing
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.
Data protection rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Red Lab LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
- You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
- You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the Personal Information you believe is incomplete.
- You have the right to request the erase your Personal Information under certain conditions of this Policy.
- You have the right to object to our processing of your Personal Information.
- You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we may store it but will not process it further.
- You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- You also have the right to withdraw your consent at any time where Red Lab LLC relied on your consent to process your Personal Information.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
California privacy rights
In addition to the rights as explained in this Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.
How to exercise these rights
Any requests to exercise your rights can be directed to Red Lab LLC through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us. You must also be at least 16 years of age to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Cookies
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
Advertisements
We may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might place cookies and otherwise track user behavior.
Affiliates
We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Policy.
Email marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@redlab.dev
This document was last updated on July 28, 2020
Acceptable use policy
This acceptable use policy ("Policy") sets forth the general guidelines and acceptable and prohibited uses of the redlab.dev website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Policy is a legally binding agreement between you ("User", "you" or "your") and Red Lab LLC ("Red Lab LLC", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Red Lab LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Prohibited activities and uses
You may not use the Website and Services to engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:
- Disclosing sensitive personal information about others.
- Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.
- Threatening harm to persons or property or otherwise harassing behavior.
- Purchasing any of the offered Services on someone else's behalf.
- Misrepresenting or fraudulently representing products or services.
- Infringing the intellectual property or other proprietary rights of others.
- Facilitating, aiding, or encouraging any of the above activities through the Website and Services.
System abuse
Any User in violation of the Website and Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:
- Use or distribution of tools designed for compromising security of the Website and Services.
- Intentionally or negligently transmitting files containing a computer virus or corrupted data.
- Accessing another network without permission, including to probe or scan for vulnerabilities or breach security or authentication measures.
- Unauthorized scanning or monitoring of data on any network or system without proper authorization of the owner of the system or network.
Service resources
You may not consume excessive amounts of the resources of the Website and Services or use the Website and Services in any way which results in performance issues or which interrupts the Services for other Users. Prohibited activities that contribute to excessive use, include without limitation:
- Deliberate attempts to overload the Website and Services and broadcast attacks (i.e. denial of service attacks).
- Engaging in any other activities that degrade the usability and performance of the Website and Services.
Enforcement
We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:
- Suspending or terminating your Service with or without notice upon any violation of this Policy.
- Disabling or removing any content which is prohibited by this Policy, including to prevent harm to others or to us or the Website and Services, as determined by us in our sole discretion.
- Reporting violations to law enforcement as determined by us in our sole discretion.
A backup of User's data may be requested, however, we may not be able to provide you with one and, as such, you are strongly encouraged to take your own backups.
Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. We reserve the right to take any and all additional actions we may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Website and Services, and levying cancellation charges to cover our costs. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.
Reporting violations
If you have discovered and would like to report a violation of this Policy, please contact us immediately. We will investigate the situation and provide you with full assistance.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to it, you may send an email to contact@redlab.dev
This document was last updated on July 28, 2020
Prohibited activities and uses
You may not use the Website and Services to engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:
- Disclosing sensitive personal information about others.
- Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.
- Threatening harm to persons or property or otherwise harassing behavior.
- Purchasing any of the offered Services on someone else's behalf.
- Misrepresenting or fraudulently representing products or services.
- Infringing the intellectual property or other proprietary rights of others.
- Facilitating, aiding, or encouraging any of the above activities through the Website and Services.
System abuse
Any User in violation of the Website and Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:
- Use or distribution of tools designed for compromising security of the Website and Services.
- Intentionally or negligently transmitting files containing a computer virus or corrupted data.
- Accessing another network without permission, including to probe or scan for vulnerabilities or breach security or authentication measures.
- Unauthorized scanning or monitoring of data on any network or system without proper authorization of the owner of the system or network.
Service resources
You may not consume excessive amounts of the resources of the Website and Services or use the Website and Services in any way which results in performance issues or which interrupts the Services for other Users. Prohibited activities that contribute to excessive use, include without limitation:
- Deliberate attempts to overload the Website and Services and broadcast attacks (i.e. denial of service attacks).
- Engaging in any other activities that degrade the usability and performance of the Website and Services.
Enforcement
We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:
- Suspending or terminating your Service with or without notice upon any violation of this Policy.
- Disabling or removing any content which is prohibited by this Policy, including to prevent harm to others or to us or the Website and Services, as determined by us in our sole discretion.
- Reporting violations to law enforcement as determined by us in our sole discretion.
A backup of User's data may be requested, however, we may not be able to provide you with one and, as such, you are strongly encouraged to take your own backups.
Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. We reserve the right to take any and all additional actions we may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Website and Services, and levying cancellation charges to cover our costs. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.
Reporting violations
If you have discovered and would like to report a violation of this Policy, please contact us immediately. We will investigate the situation and provide you with full assistance.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to it, you may send an email to contact@redlab.dev
This document was last updated on July 28, 2020