Transform Your Idea

Courier App for In-House Delivery

Expertise:
Mobile
Backend
Frontena
UI/UX Design
Tech Stack:
Swift
Kotlin
Go
Client: Burger King
Burger King, one of the largest and most recognized fast food chains in the world, operates a vast network of over 1,000 restaurants, including both company-owned and franchised locations. Known for its innovative approach to food and service, the client has a continuous focus on operational efficiency and customer experience. The client sought to enhance its in-house delivery operations and reduce reliance on expensive third-party delivery aggregators.
About the Client
The client approached us with the goal of creating a custom courier app to streamline and improve delivery operations. The app needed to support both the company-owned and franchised locations, integrate with existing HR and reference systems, and manage over 5,000 couriers handling more than 20,000 orders per week. A key part of the project was the integration with external delivery systems and reducing dependency on third-party services.
Project Overview

Challenges & Objectives

The primary challenge was to develop a comprehensive system capable of supporting a large and diverse delivery workforce while integrating seamlessly with both internal Burger King systems and external delivery providers. Key objectives included:
  • Eliminating the need for third-party delivery aggregators by implementing an internal delivery solution.
  • Integrating with Burger King’s HR and reference systems for employee management and courier data.
  • Supporting a large-scale delivery network of 5,000+ couriers across 1,000+ restaurants.
  • Handling 20,000+ weekly orders with optimized delivery routes and real-time tracking.
  • Developing a user-friendly interface for couriers with easy access to orders, routes, and delivery details.
Implementation
To address the client’s needs, we delivered a custom mobile application and backend system with the following features:
01
Custom delivery app for couriers on both iOS and Android platforms built with Kotlin and Swift.
02
Integration with Burger King’s HR system to manage courier assignments, payment processing, and work schedules.
03
Integration with Burger King’s reference systems to ensure accurate restaurant, menu, and order details.
04
Two-way integration with external delivery services to enable flexibility and scalability when necessary.
05
Order and route optimization tools to efficiently assign deliveries based on distance, traffic, and courier availability.
06
Real-time tracking and notifications for couriers, restaurant managers, and customers to ensure smooth order fulfillment.
07
Admin dashboard for monitoring delivery performance, tracking operational KPIs, and managing courier data.

Outcomes & Business Impact

The custom courier app significantly improved the client’s delivery operations and reduced external costs. Key results included:
  • Reduced dependency on third-party aggregators, cutting costs associated with outsourcing delivery services.
  • Streamlined delivery operations across the entire network of 1,000+ restaurants and franchise locations
  • Operational efficiency gains, with couriers handling 20,000+ weekly orders effectively.
  • Improved courier experience, with a user-friendly app that simplified order management and route optimization.
  • Cost savings from reduced reliance on third-party delivery services, improving profitability for the client.
  • Enhanced delivery speed and customer satisfaction by providing real-time updates and optimizing delivery processes.
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