Transform Your Idea

Courier App for In-House Delivery

Expertise:
Mobile
Backend
Frontena
UI/UX Design
Tech Stack:
Swift
Kotlin
Go
Client: Burger King
Burger King, one of the largest and most recognized fast food chains in the world, operates a vast network of over 1,000 restaurants, including both company-owned and franchised locations. Known for its innovative approach to food and service, the client has a continuous focus on operational efficiency and customer experience. The client sought to enhance its in-house delivery operations and reduce reliance on expensive third-party delivery aggregators.
About the Client
The client approached us with the goal of creating a custom courier app to streamline and improve delivery operations. The app needed to support both the company-owned and franchised locations, integrate with existing HR and reference systems, and manage over 5,000 couriers handling more than 20,000 orders per week. A key part of the project was the integration with external delivery systems and reducing dependency on third-party services.
Project Overview

Challenges & Objectives

The primary challenge was to develop a comprehensive system capable of supporting a large and diverse delivery workforce while integrating seamlessly with both internal Burger King systems and external delivery providers. Key objectives included:
  • Eliminating the need for third-party delivery aggregators by implementing an internal delivery solution.
  • Integrating with Burger King’s HR and reference systems for employee management and courier data.
  • Supporting a large-scale delivery network of 5,000+ couriers across 1,000+ restaurants.
  • Handling 20,000+ weekly orders with optimized delivery routes and real-time tracking.
  • Developing a user-friendly interface for couriers with easy access to orders, routes, and delivery details.
Implementation
To address the client’s needs, we delivered a custom mobile application and backend system with the following features:
  • 01
    Custom delivery app for couriers on both iOS and Android platforms built with Kotlin and Swift.
  • 02
    Integration with Burger King’s HR system to manage courier assignments, payment processing, and work schedules.
  • 03
    Integration with Burger King’s reference systems to ensure accurate restaurant, menu, and order details.
  • 04
    Two-way integration with external delivery services to enable flexibility and scalability when necessary.
  • 05
    Order and route optimization tools to efficiently assign deliveries based on distance, traffic, and courier availability.
  • 06
    Real-time tracking and notifications for couriers, restaurant managers, and customers to ensure smooth order fulfillment.
  • 07
    Admin dashboard for monitoring delivery performance, tracking operational KPIs, and managing courier data.

Outcomes & Business Impact

The custom courier app significantly improved the client’s delivery operations and reduced external costs. Key results included:
  • Reduced dependency on third-party aggregators, cutting costs associated with outsourcing delivery services.
  • Streamlined delivery operations across the entire network of 1,000+ restaurants and franchise locations
  • Operational efficiency gains, with couriers handling 20,000+ weekly orders effectively.
  • Improved courier experience, with a user-friendly app that simplified order management and route optimization.
  • Cost savings from reduced reliance on third-party delivery services, improving profitability for the client.
  • Enhanced delivery speed and customer satisfaction by providing real-time updates and optimizing delivery processes.
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