Personal account for clients of the insurance company

Expertise:

Backend

Frontend

Tech Stack:

Swift Kotlin

Client: Leading insurance company

The client is a leading insurance company providing a wide range of services to millions of individuals and businesses. The company focuses on delivering innovative solutions to ensure customer satisfaction and security.

About the Client

The goal of the project was to develop a user-friendly digital channel for customer communication, particularly in stressful situations such as accidents. The solution aimed to simplify the loss agreement process, provide clear status tracking for claims, and seamlessly integrate multiple business processes with internal systems in a way that is transparent and understandable for users.

Project Overview

Challenges & Objectives

Update the outdated IAM system, particularly in the areas of role management and information data governance.
Implement user management functionality, including account creation, deactivation, and access control.
Ensure employee activity monitoring to detect suspicious behavior or unauthorized access attempts.
Enhance data security to comply with international standards and legal requirements, protecting against external threats and data leaks.

Implementation

To meet the project goals, the development team designed and implemented a feature-rich personal account for customers, including:

01

Notification System
Real-time updates on claim status and insurance-related actions.

02

Offline Mode
Ensuring access to critical information even without an internet connection.

03

Smart Form Pre-filling
Reducing user effort with pre-populated data for faster claim submissions.

04

Interactive Damage Map
A visual tool for users to accurately mark damages on their vehicles.

05

Convenient Insurance Application Process
Simplified steps to submit new insurance applications.

06

Clear Step-by-Step Instruction
Easy-to-follow guidance for every stage of the insurance and claims process.

Outcomes & Business Impact

Enhanced customer experience with a stress-free, user-friendly interface.
Streamlined claims approval process, reducing time and complexity for customers.
Increased transparency through real-time status tracking of claims and applications.
Improved efficiency with smart automation, reducing manual data entry.
Strengthened customer trust and engagement by providing clear and structured information.
Seamless integration with internal systems for optimized business operations.

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