Digital Platform for Managing the Supply Chain of Herbal Products

Client: Herbal Medicine Manufacturer (Yellow Dream Farm)

Backend

Expertise:

Tech Stack:

Frontend

Node.js

PostgreSQL

React Native

React

JavaScript

HTML

Azure

CSS

Bootstrap

The existing e-commerce solution was no longer meeting the needs of the business. There was no built-in process for product delivery, and the platform lacked a centralized order management system, resulting in a significant amount of manual work. Customers could not track their purchases and often had to contact the call center for updates on their order status.

Project Overview

During the project, the digital platform for supply chain management included the following features:
Cloud-based Back-Office Software:

• A backend solution for managing orders, inventory, and logistics.

Customer Mobile App:

• Product catalog with filtering options.
• Delivery method selection (courier/pick-up).
• Order history and favorites list.
• Real-time courier tracking via Google Maps.
• Multiple payment options.
• Chat support and customer reviews system.

Driver Mobile App:

• Customer chat integration.
• Google Maps integration for route optimization.
• Order and delivery management.
• Inventory and driver rating overview.

Integration with various systems (regulatory, warehouse management, accounting software).
KYC (Know Your Customer) verification system to ensure compliance with legal requirements.
Real-time delivery tracking for both the business and customers.
Multi-functional Admin Panel:

• User, order, and status management.
• Product catalog management.
• Delivery manifest creation.
• Basic sales statistics.
• Review and chat systems.

The platform was designed to provide a comprehensive solution for managing the entire delivery process—from placing an order to its receipt by the customer—ensuring full transparency, efficiency, and ease for all participants.

Implementation:

The implementation of the digital platform allowed the company to expand its market share—by upgrading the platform, the company attracted new customers, increasing its local market share by 15%. The IT solution automated business processes, reducing manual tasks by 60%, allowing staff to focus on strategic initiatives and improving customer service. Order processing efficiency increased by 40%, and customer satisfaction grew by 35%, leading to a 20% rise in repeat orders.

The new IT product provided users with a unique, seamless service from order to delivery, enhancing the company’s reputation and increasing brand recognition by 25% in key markets. Additionally, customer engagement grew through personalized offers and real-time tracking features. The updates resulted in a 50% increase in app usage time and a 30% boost in customer interaction metrics.