AI Assistant for a SPA Salon Chain

Expertise:

PM

Backend

Frontend

Tech Stack:

Python

Client: Large chain of SPA salons

The client is a large chain of SPA salon offering a wide range of services, including massages, skincare, and relaxation treatments. The chain has numerous offline locations and actively uses digital channels to interact with customers. The company aims to enhance service quality and automate routine processes to focus on delivering high-quality services to its clients.

About the Client

The project involved the development of an omnichannel AI assistant capable of automating customer service across various communication channels, including chat, voice calls, and digital avatars. The AI assistant was designed to simplify customer interactions with the SPA salon network, from booking services to answering frequently asked questions.

Project Overview

Challenges & Objectives

Challenges: Simplifying the booking process, improving customer service quality, reducing staff workload, and increasing the level of personalization in interactions.
Objectives: Automating booking processes, integrating with CRM and booking systems, implementing facial recognition technology in offline locations, and setting up personalized communications based on interaction history

Implementation

01

Development of an AI assistant with support for chat, voice calls, and digital avatars.

02

Integration with CRM and booking systems to automate appointment scheduling and customer data management.

03

Implementation of facial recognition technology in offline locations to enhance personalized service.

04

Configuration of personalized communications based on interaction history, allowing the salons to offer services tailored to customer preferences.

Outcomes & Business Impact

A 40% increase in the speed of processing customer requests, significantly reducing wait times and improving the customer experience.
A 30% reduction in staff workload, allowing employees to focus on more complex tasks and improving service quality.
Improved customer satisfaction due to personalized interactions, leading to increased customer loyalty.
A 15% increase in repeat visits, directly contributing to higher revenue for the company.

The AI assistant not only streamlined customer interactions but also enhanced the overall efficiency and personalization of the SPA salon chain's services, resulting in tangible business benefits.

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